ClickWorks editing environment requires Power Macintosh with System
7.5 or higher, 10.7 MB of RAM for the ClickWorks application, 6 MB
of RAM for the ClickWorks Player, and a hard drive with at least
30 MB of free space.
The ClickWorks Player runs on Macintosh computers with System 7.0 or
higher, at least 6 MB of free RAM and a hard drive with at
least 3 MB of free space.
The ClickWorks Player for Windows 95 runs on an IBM PC
(or 100% compatible clone) 486/66 DX2 and a hard drive with at
least 3 MB of free space.
• Can I create a presentation on a PC?
No, for now you can play ClickWorks presentation on a PC, editing is
not possible, yet.
• I have version 1.0 of ClickWorks, how can I upgrade it to
the latest version ?
Very simple, just download ClickWorks Upgraded version
from Pitango site, IT'S FREE.
Use your old serial number and go to work !
• I created a multimedia project and I want to sell it !
Am I allowed to? Is there a fee I would have to pay to do this?
No, No, No Fee!!!
ClickWorks Runtime players (for PPC Mac, 68K Mac and Windows 95)
are FREE. You can sell any project you created using ClickWorks.
We would like you to send us a copy of your awesome project.
As you know, some of our costumers' best projects were inserted in
ClickWorks installer CD. Maybe yours will be one of them....
Registration Process
• Registration cannot be completed successfully
Retype your registration number precisely as it appears on the registration sticker. Do not leave out any character. Still does not succeed? Make sure there are no spaces after
the end of the registration number.
Memory Related Issues
• The presentation cannot be played. As I press the Play button, I get the message: "Not Enough Memory"
You should start by quitting from all open applications. If that is not enough, you can see the presentation running by quitting the editing environment, and launching the Player directly. Open the presentation in the Player by choosing Open from the File menu.
• How do I know what size memory partition to set for the Player to play my Presentation?
Use the following guidelines as specified in the table:
12” 14” 17” 19”
256 colors (8bit) 5.5 6.0 6.8 8.5
Thousands (16bit) 6.0 6.5 8.0 12.0
Millions (24bit) 7.0 8.5 12.0 19.0
Depending on the complexity of your presentation you may need to use more or be able to use less memory than the values in the table.
• When my Presentation is running, some images (or other media) are missing!?
You should either increase the memory partition of the Player, or simplify the presentation.
• When my Presentation is running, it takes a long while to go from screen to screen.
You should increase the memory partition of the Player.
Media Handling
• How do I add media to my presentation ?
There are three ways to add media to ClickWorks documents.
a. Open the media palette,choose "Add media" from the pop up menu on the
right. In the "Add media" dialog choose the media you would like to add.
b. Drag and Drop the media files into boxes in the Screen Editor environment.
The media will add to the media palette automatically.
c. In order to add images in all formats you can also open the images
in a graphic application and select areas and just Copy and Paste into boxes in
the Screen Editor environment. The new image will appear in the media palette
under the name "Clip Media".
• An image appears smaller in ClickWorks than in Photoshop. Why?
The resolution of the image is greater than 72 dpi.
ClickWorks displays the image according to its actual size in units of measurement (cm, Inches etc.). This is correct.
• What types of media files can I use in my presentation?
ClickWorks supports four categories of media in the following popular
( XTND is a Macintosh system extension which is provided with
System 7.5. Using XTND translators you can import many
document formats (MS-Word, WordPerfect and others),
while retaining original styling.
XTND translators are available from several third party vendors).
Important: If you would like to run your presentation on PC computers you
must use movies and sound formats that are supported in PC computer:
Sound: WAV. movie :QuickTime (flatten), animated GIF.
• Adding an Image to the media palette takes a long time, even for a relatively small image!
Chances are, you are working with PICT images. In version 1.0.2 and earlier versions, the support for PICT format was very slow. You may wish to consider using another image format. Support for TIFF, GIF, JPEG, CT, LW, EPS & DCS is very fast.
This problem is being corrected in later versions. Please check the Pitango web site for updates.
Note: The problem affects only the *importing* of PICTs. Once added to the presentation, every image is optimized for best performance regardless of its original type.
• When I try to add media to my document, nothing happens.
What shall I do?
Close the "Add media" dialog, save the document, reopen the document
and try again
• How can I remove media from a box after assigning it ?
Select the content (pan) tool, and press the Delete/Backspace key.
• In the Media Palette, the 4 filter buttons (for Image, Text, Sound and Movies) are always pressed (selected). How do I deselect a filter button?
Shift-Click to select/deselect individual filter buttons.
• In the Media Palette (above the preview) - I sometimes see 'No Link To File'. What does it mean?
Images can be imported without a link to the external file (in fact, it is so by default). You may control this option by checking the 'Link to File' checkbox in the Add Media dialog.
When an image is not linked, it's data are imported into the document, and the external file is forgotten.
This option is only applicable to images. Other media types are always linked.
• I've noticed that some media items' status is "not found" - what does it mean, and how do I correct it?
When media is added to a presentation, if it is 'linked to file' , the location of the media is remembered. You can examine this location by clicking on the text line above the image preview in the Media palette.
If the file is later moved or renamed, ClickWorks loses track of it, and it is considered "not found". To fix that, relocate the path to the media by choosing the 'Locate' command in the Media palette.
• I tried to 'Gather' media to another location on my disk. It doesn't work!
If a media item status is "not found", then it will not be 'Gathered' and the Gathering process will stop. To fix that, relocate the path to the media by choosing the 'Locate' command in the Media palette.
• I am using 24 bit images and movies to achieve the highest possible quality. However, When I view the image or movie within ClickWorks, the quality is not satisfactory. Is there anything I am missing?
To see color images & movies at a certain quality within a ClickWorks presentation, 2 conditions must be met:
1. The original media must be at least that level of quality.
2. The Presentation 'Runtime Options' must be set accordingly. Open the 'Runtime options'
dialog from the 'Presentation' menu to see these options.
This choice must be made BEFORE you import any media - Images and Movie previews
are downgraded upon import (if applicable) according to the level of quality set in the 'Runtime Options' dialog.
The default setting is '8bit', so if you do not adjust these settings explicitly, you would be seeing 256 color quality images and movies.
• How do I remove the white background in imported image and movies?
Double click on the media in the media palette. In the information
dialog check "Transparent White" box.
QuickTime VR
• I want to use QTVR movies in my presentations, what shall I do?
ClickWorks support QTVR movies in versions 1.2 or higher.
Please make sure that ClickWorks version is 1.2 ( or higher)
and the "QTVR Enabler" Extension is loaded.
To play QTVR movies please follow these steps:
= Add a QTVR movie to the Media Palette.
= In the Media Palette, in the Info dialog of the QTVR movie,
check the "Direct To Screen" check box.
= In the Event Palette use the "Show Movie Controller" effect to
display the QTVR movie controls when the movie is to be played.
Also needed (on the editor's computer and on the end-user's one):
= QuickTime 2.5 or better
= QuickTime VR 2.0 or better
The end-user will need the QTVR Enabler (Player) extension.
Don't forget to enclose it with your presentation.
• I added a QTVR movie and its preview in the media palette
looks scrambled. What can I do?
ClickWorks support QTVR movies in versions 1.2 or higher.
Please make sure to use ClickWorks version 1.2 ( or higher)
and that the "QTVR Enabler" Extensions are loaded.
Please open the "Media info" dialog box by double clicking on the movie name,
or selecting "Get info.." from the media palette popup menu.
In the "Media info" dialog check the "Play to screen" box.
Event /Time Handling
• I define an interactivity in the Event Palette with 2 effects:
goto screen2
open floatingscreen
The goto effect takes place, but the floating screen does not open. What's going on?
When a 'goto' command is encountered, further effects in the Queue are discarded, as the Player proceeds to load screen2. Thus 'Open floatingscreen' is ignored.
To achieve the desired effect, change the order of the 2 commands.
• When working within the Event Palette, I select a line in one of the lists, and press the Delete key to remove it. The line is not removed, instead, I find that I inadvertently deleted the selected box in the front screen!
To remove a line in the an Event Palette or Time Palette list, use the “Delete Line” button next to the list!
This may be a design flaw in ClickWorks (or it may not be...), but all keyboard input is always targeted at the front most editor window, with the exception of text editing which is allowed in some palettes.
If items are selected in the front most window, as well as in several palettes, ClickWorks has no way of guessing which item you want to delete when you press the delete key. Therefore the rule is that keyboard input affects the selection in the main window.
• I've defined a scenario, played it, but it does not work !?
You must trigger the scenario in the 'Events' palette. You must choose 'Start' <scenarioname> in response to some event.
In a similar way you can 'End' a playing scenario.
Animation
• The Animate transition is not available in the Transition dialog.
What's wrong ?
Animate transition is available only in Hide/Show events (as an event or as a scenario).
Searches & Attributes
• I cannot place search results in a polygon or oval box.
Search results can be displayed only in a rectangular box. Ovals & Polygons will not accept them.
Playing Macromedia Director Movies
• I'm following the instructions in the User Guide, but I still cannot play my Director movie.
Please note that ClickWorks plays the director file, not the projector/afterburner file.
If this does not help, please make sure that the following files installed correctly:
- the file "Director 4.0 XCMDs" should reside in the ClickWorks' Extensions folder
- the file "Macromedia Player" in the same folder as the ClickWorks Player.
• I searched everywhere on the ClickWorks CD and could not find the 2 files: "Director 4.0 XCMDs" and "Macromedia Player". Where can I find them?
Both these files were not developed by Pitango, and thus are not distributed on the ClickWorks CD.
- The 'Macromedia Player' is part of the Macromedia Director product package.
- The XCMD file can be downloaded from the web. Type the following line into your browser's address field:
• How can I test a specific screen without running the entire presentation from the beginning?
Open the screen you want to test in the Screen Editor & press the Play button. The presentation is played starting with that screen.
If you press the Play button while in the Presentation Editor, the presentation always Runs from the First Screen in the entire presentation.
• How do I return to ClickWorks after I launched
a third party application from a ClickWorks presentation ?
In order to return to the ClickWorks presentation after launching a third party application, choose one of the following actions:
a. Quit the third party application.
b. Minimize the third party application.
c. Hide the third party application.
d. Click on ClickWorks presentation (if you can see it "under" the
third party application).
There is no way to automatically bring ClickWorks to the front
again, since the other application is in the foreground.
Optimizing Performance
• In the 'File' menu I noticed an option called 'Save & Optimize'. I checked the documentation and there seems to be no mention of this option. What does it do and when should I use it?
This option was added to ClickWorks in version 1.0.4, and thus it does not appear in the documentation (which was printed earlier).
As a result of continuous changes to a ClickWorks document during the course of editing, the information within the document may become fragmented, or arranged in a non-optimal order.
'Save & Optimize' rearranges the your document structure for best performance. Fragmentation is eliminated, and objects are rearranged in the file in the order they are expected to be read.
According to our evaluation, this optimization results in a performance boost of 10% to 30% (depending on the state of the specific document).
You may continue editing your document after 'Save & Optimize', and you may repeat this process any number of times.
• When I 'Goto' one ClickWorks presentation from another (by selecting the 'Goto Other...' option), performance seems to suffer. What can I do to improve it?
This problem has been fixed in version 1.0.4. Please update to the latest version of ClickWorks.
Creating a Standalone Presentation
• When I create a Standalone presentation, which media files should I include with my presentation?
At runtime Images and Text files are not required, while Sound and Movie files are required. This is true regardless of the setting of Link To File options for Images.
• What is "Rasterizing text" ? what does it do ? where to find and use it?
Rasterizing text converts the editable "live" text into an image.
All text attributes (styles) are kept. The procedure insures that all the
fonts used in the presentation at edit time will look the same at runtime,
on any machine (Mac & PC).
Text Rasterization takes place during the creation of the standalone
presentation:
1. From the "File" menu, select the "Create Standalone..." option.
2. In the dialog, check the "Rasterize all editable text" box.
Editable text and boxes to which text is assigned at runtime, will NOT be
rasterized because they change at runtime.
For that reason you must make sure to use fonts that the end-user has for
all editable text and "assignable" boxes.
• I do not know if the End-user has QuickTime installed on
the system. What shall I do?
ClickWorks editing and runtime environments require QuickTime 2.0 loaded
on the system. On the Mac, ClickWorks will run on System 7.0 and higher.
All these systems include QuickTime.
The installer of ClickWorks Player for Windows includes an installer of QT for Windows.
• How do we prevent people from stealing the footage, music clips or
still images from the CD I created with ClickWorks?
Images do not have to be enclosed with the presentation as they are
embedded in the ClickWorks document. As to movies and sounds: the best
hiding method we can suggest at the moment is to "hide" them from the
user by setting their "invisible" bit in the Finder. Many utilities provide this
functionality, DiskTop and File Buddy to name a couple.
Extensions
• Will the QuickTake Extension work with 'Casio camera" or other ?
